We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s). We must be informed of your decision to cancel and return your order within 14 days from the day after delivery of the item(s). You have a further 14 days from the date you cancelled to return any item(s) to us.
While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging. Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to the Dealer or our warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).
This returns policy only applies when you make a purchase online from our website.
Online Returns Exclusions
We are unable to offer a refund or an exchange under this policy on the following goods once they have been removed from their packaging in the interest of hygiene: clothing, headphones, headsets, and personal care items. Parts or Accessories where installation has already begun and Gift Cards.
In addition, any technology, products, software, purchased with a tamper proof seal cannot be returned once this seal is broken. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions.
We recommend you read our Returns Policy in full prior to you making a purchase from our website.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our Dealers to ensure you are completely satisfied. If you have any questions about this policy, please contact our Online Customer Service Team at customercare@hyundai.ie
This returns policy only applies when you make a purchase online from our website.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
